Wodociągi Miasta Krakowa S.A. (Kraków Water) undertakes to ensure the accessibility of its website according to the Act on the Digital Accessibility of Websites and Mobile Applications of Public Entities of 4 April 2019.

This declaration of accessibility applies to the website https://en.wodociagi.krakow.pl/.

Handling requests and complaints concerning accessibility

If we refuse to provide the digital accessibility you requested, or if you do not agree to the alternative method of access we proposed in the reply to your request for digital accessibility, you can submit a complaint.

Complaints can be submitted by post or by e-mail to our office:

You can also notify the Ombudsman and request intervention on your behalf.

Architectural accessibility

The offices of Wodociągi Miasta Krakowa S.A. are at ul. Senatorska 1, 30-106 Kraków. Customers are served at the Resident Service Centre at ul. Senatorska 9 in Kraków, which meets the essential requirements according to the Act on Accessibility for People with Special Needs of 19 July 2019. 

The building of the Resident Service Centre at ul. Senatorska 9 in Kraków has four above-ground storeys and basements. It has been fully adapted to meet the needs of people with reduced mobility.

There are two entrances to the Resident Service Centre.

The first one is up some stairs directly from ul. Senatorska 9. The entrance to the building at ul. Senatorska 9 – visible stairs, canopy, six flags (2 Polish, 2 EU and 2 of Kraków). 

The second entrance has no barriers to access and is located on the other side of the building. It can be reached from the access road between the buildings at ul. Senatorska 7 and 9. In front of the entrance, there is a car park with two parking spaces for people with disabilities [marked with the P-20 sign (an envelope shape)]. At the entrance, there is an intercom to request assistance.

There are no horizontal or vertical barriers in the building (corridors are located on the same level and there is a lift to move between floors). The Resident Service Area and individual offices on all floors of the building can be accessed by a lift that can easily fit a wheelchair. Wide corridors and the space of the Resident Service Area on the ground floor enable people with disabilities to move freely around the building without obstacles. Doors leading to the offices where specific matters are dealt with, like entering into a contract, are wide enough to accommodate wheelchairs. The Resident Service Centre has a comfortable waiting area with a public water fountain and a play area for children.

Information about the layout of the premises and entrances to the building can be obtained visually and audibly (information signs, an assistant, security guards and an information point). Each floor of the building has sanitary facilities suitable for people with reduced mobility, equipped with an alarm system to call for help.

In addition, the CCTV system covering the facility enables the assistant to respond quickly and provide the required assistance in the event of any difficulties. Thanks to appropriately marked evacuation routes with audible signals, people with disabilities can evacuate efficiently.

During the working hours of the Resident Service Centre, people with disabilities can use two dedicated free parking spaces. The entrance to the car park from the direction of ul. Senatorska, between two buildings (ul. Senatorska 7 and 9), is marked with a sign. A video intercom has been installed at the car park entrance to enable quick contact with a trained assistant who is available during working hours. An induction loop has been installed at the road barrier inside the car park.

The building and all of its premises can be accessed by people with an assistant dog or guide dog.

Access:

by car (parking spaces for people with disabilities),

by public transport:

bus stops:

• “Muzeum Narodowe”, linie: 124, 134, 144, 152, 164, 169, 173, 179, 192, 194, 300, 301, 304, 307, 310, 424, 469, 494, 502, 503, 513, 601, 608, 611, 902, 990;
• “Cracovia Błonia”, linie: 134, 152, 192, 300, 902;
• “Cracovia Stadion”, linie: 134, 307, 310;
• “Salwator”, linie: 109, 134, 502;
• “Komorowskiego”, linie: 134, 502;

tram stops:

• “Muzeum Narodowe”, linie: 1, 20;
•  

The timetables of public transport in Kraków can be found on the website of Miejskie Przedsiębiorstwo Komunikacyjne S.A. in Kraków in the “Timetable” section.

The area around the office is a paid parking zone.

Communication and information accessibility

Polish Sign Language interpreters are available. The online service is available during the working hours of the Resident Service Centre. Specific information about the interpreter can be found in the “Sign language service” section.

There are no induction loops in the building.

Upon request, people with disabilities can receive assistance from an employee of Kraków Water. The security guard or front desk employee can be notified of the need to provide assistance to a person with disabilities. The designated employee will then come down to the customer in the Resident Service Area or will assist them on the way from the lift to the reception area on the first floor.